FAQ

When is X-Flight open?

Monday-Thursday 10:00am - 9:00pm 
Friday 10:00am -11:00pm )
Saturday 9:00am - 11:00pm
Sunday 1:00pm - 9:00pm

NOTE: WEEKENDS & HOLIDAYS SELL OUT QUICKLY. 
TO GUARANTEE YOUR FLIGHT TIME, BOOK ONLINE AND ALWAYS ARRIVE 15-20 MINUTES EARLY!

Do I need reservations to jump at X-Flight?

We strongly suggest purchasing tickets ahead of time. If you are planning to come on a weekend, holiday or with a large group (10 or more), you should make a reservation at least 5-6 days in advance. X-Flight is open for walk-ins, but on busy days we cannot always accommodate them. There is a maximum number of jumpers allowed in the trampoline arena and we do sell out.

Can I exchange my ticket for another flight time?

No.  All flight passes (tickets) are non-refundable and cannot be exchanged for a different jump time. Once you purchase a ticket, that space is being held for you and cannot be resold. If you arrive late for your reserved jump time, you will not get a credit for your lost time. This is why we highly encourage people to arrive a minimum of 15 minutes before your flight time.  Be mindful that busy traffic can delay your arrival and plan accordingly.

If I arrive late can I make up my lost minutes at the end?

No. Purchasing a flight ticket is much like purchasing a ticket at a movie theater.  If you arrive late for the movie, the manager does not re-play the first 15 minutes of the movie for you.  New jumpers will be waiting for their time on the jump floor at the end of your flight time so "making up" lost minutes is not possible. Please arrive 15-20 minutes before your flight time to avoid frustration of losing your flight time.

Must I sign a waiver to enter X-Flight?

Yes, all jumpers AND observers MUST sign a waiver. For your convenience, we have an online waiver that you can fill out before you come in... without printing it out. You can also sign an “eWaiver” at our  Waiver Kiosk when you arrive at the facility. Anyone under 18 MUST have a waiver signed by a parent or Legal Guardian. Grandparents, siblings, nannies, aunts/uncles, and other family members without court issued guardianship are NOT considered legal guardians. If you are bringing anyone under the age of 18 who are not your kids — for birthdays or play dates – please remember to get waivers signed by their parents before you come. Permission by phone or email is not sufficient. If you would like to print a copy and sign the waiver physically, use the printable waiver link located below. Printable waivers are only valid for one day. If you complete an electronic waiver, it will remain on file for future visits to X-Flight.

Do you have a Printable Waiver?

Yes. This waiver is only good at the time of use and will not be stored on file. Only digital waivers signed online or in-house at the kiosk will be kept on file for future visits.

What should I wear and can I wear socks?

Wear something comfortable! You will have a blast getting a great workout so family appropriate exercise gear is fine to wear (please no sports bras, swim suits, leotards without shorts or bare chests). We suggest that you remove jewelry that may get caught or pulled out while jumping. To increase the safety and sanitation of our facility EVERYONE MUST WEAR X-FLIGHT GRIP SOCKS. Traditional socks on the trampolines are very slippery and can increase the risk of falling. We sell special X-Flight Socks at the door with grip bottoms that help you get the most out of your jumping experience.

Okay, so there are trampolines…but what can we do at X-Flight…?

You can jump on the main court, play Xtreme dodgeball, jump into the foam pit, test your ninja warrior skills, dunk a basketball on our trampoline basketball court, battle it out on the battle beam, or fly high from the trapeze. We also have an arcade with the latest games, a huge two story laser tag arena, bumper cars, 4 person 32’ Rockwall and other attractions.

Are there any age limits or restrictions?

X-Flight is available and fun for ALL ages! Please be aware that although we love having younger children in the park, we ask that if your child is below the age of 13 years old that you do not leave him at the park without someone 18 years or older.

Can I come and just watch my kids?

Yes, you may go on to the Trampoline Arena as an observer without purchasing a Flight Pass. However, you must still sign a waiver to enter.

Does X-Flight do Birthday Parties?

Yes! Just check out our Parties Page.

Can We Bring In Our Own Food?

Guest are welcome to bring their own CAKE, CUPCAKES and ICE CREAM with a scheduled Party Only. Absoulutly NO other Food, Drinks, Fruit/ Veggie Tray, Crockpots, Bottled Water or Food Items Allowed ! If you bring these in a $75 charge will be added to your Balance.

Can I rent X-Flight exclusively for a private party?

Yes, call for times and availablilty.

What is your Group/Party Cancellation Policy?

Deposits are NON-REFUNDABLE. Deposits for Parties and Large Group Events will be transferred 1 time as long as they are made more than ONE WEEK in advance. A deposit becomes non-refundable within 7 days of the event. No refunds for persons missing from your reservation. ALL group and ticket sales are final.

How do we get there?

We are located at 5324 Lakeland Dr, Flowood. 1 mile east of Dogwood Shopping Center

Are you hiring?

X-Flight is always excepting applications. We're looking for hard-working, dependable, confident, responsible, active- minded young adults to be part of our team. A love of children is a must! Need to be people-friendly, self-motivating, and energetic.